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The Art Of Dealing With People
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About the Author
Les Giblin has conducted more than 1,000 "Skill With People" seminars for hundreds of companies and associations, including Mobil, General Electric, Johnson & Johnson, Caterpillar, Blyth Eastman Dillon, Retail Jewelers of America, PGA, National Association of Insurance Agents, plus hundreds of sales and marketing clubs and hundreds of top stores. Les Giblin was 1965 National Salesman of the Year. His book "Skill With People" has sold over 2,000,000 copies, while his other book, "How to Have Confidence and Power in Dealing With People," has sold over 700,000 copies. He has authored three bestselling handbooks. Les Giblin's audiovisual programs are widely used. One association enrolled 5,000 people in his "Skill With People" seminar--another company put 7,000 people through his "Better Selling" program. Les Giblin's track record and his hundreds of thousands of enthusiastic seminar participants and readers attest to his effectiveness as a top teacher of skill with people.
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Excerpt. © Reprinted by permission. All rights reserved.
Thinking Creatively About Human Relations All of us want two things out of life: Success and Happiness. All of us are different. Your idea of success may be different from mine. But there is one big factor which all of us must learn to deal with if we are to be successful and happy. The one common denominator to all success and happiness is other people. Various scientific studies have proven that if you learn how to deal with other people, you will have gone 85% of the way down the road to success in any business, occupation, or profession, and about 99% of the way to personal happiness. Merely getting along isn't the answer. What counts is a way to deal with people that will bring us personal satisfaction and, at the same time, not trample on others' egos. Human relations is the science of dealing with people in such a way that our egos and their egos remain intact. And this is the only method of getting along with people that ever results in any real success or satisfaction. The reason 90% of people fail in life is a failure to deal successfully with people. Look around you. Are the most successful people those with the most brains, the most skill? Are the people who are the happiest and get the most fun out of life so much smarter than the other people you know? If you will stop and think a moment, the chances are that you will say that the people you know who are the most successful, and enjoy life the most, are those who "have a way" with people. Your personality problems are your problems with other people. There are millions of people today who are self-conscious, shy, and ill-at-ease in social situations. They feel inferior and never realize that their real problem is a human relations problem. It never seems to get across to them that their failure as a personality is a failure in learning to deal successfully with people. There are almost as many who, at least on the surface, seem to be the very opposite of the shy, retiring type. They appear to be self-assured. They are "bossy" and dominate any social situation they are in, whether it is the home, the office, or the club. Yet they, too, realize that something is missing. They wonder why their employees or their families do not appreciate them. They wonder why people do not cooperate more willingly; why it is necessary to continually force people into line. And, most of all, they realize in their more candid moments, that the people they are most anxious to impress never really give them the approval and acceptance they crave. They attempt to force cooperation, loyalty and friendship; to push people to produce for them. But, the one thing they cannot force is the thing they want the most: they cannot force people to like them. They never really get what they want because they have never mastered the art of dealing with people. Whether we like it or not, people are here to stay. In our modern world, we simply cannot achieve any success or happiness without taking other people into account. The doctor, the lawyer, the salesperson who enjoys the most success is not necessarily the one who is the most intelligent or the the most skillful in the mechanics of his or her job. The husband and wife who are the happiest are not the ones who are the most attractive. Look for a success in any endeavor and you will find someone who has mastered the knack of dealing with peopleÂ… a person who has a "way" with others. Skill in human relations is similar to skill in any other field, in that success depends on understanding and mastering certain basic general principles. You must not only know what to do, but why you're doing it. As far as basic principles are concerned, people are all the same. Yet each individual person you meet is different. If you attempted to learn some gimmick to deal successfully with each separate individual you met, you would be face with a hopeless task. Influencing people is an art, not a gimmick. When you apply gimmicks in a superficial, mechanical manner, you go through the same motions as the person who "has a way," but it doesn't work for you. The purpose of this book is to give you knowledge based upon an understanding of human nature: why people act the way they do. The methods presented in this book have been tested on thousands of people who have attended my human relations seminars. They are not just my pet ideas of how you should deal with people, but ideas that have stood the test of how you must deal with people. That is, if you want to get along with them and get what you want at the same time. Yes, we all want success and happiness. And the day is long past, if it ever existed, when you could achieve these goals by forcing people to give you what you want. And begging is no better, for no one has respect for, or any desire to help, the person who constantly kowtows and literally goes around with his hand out, begging other people to like him. The one successful way to get the things you want from life is to acquire skill in dealing with people. Read on and you will learn how.
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Product details
Paperback: 48 pages
Publisher: Les Giblin (January 1, 2001)
Language: English
ISBN-10: 0937539589
ISBN-13: 978-0937539583
Product Dimensions:
5.5 x 0.1 x 8.5 inches
Shipping Weight: 4 ounces (View shipping rates and policies)
Average Customer Review:
4.8 out of 5 stars
67 customer reviews
Amazon Best Sellers Rank:
#48,017 in Books (See Top 100 in Books)
This is like a cliffnotes version of Giblin's actual book "How to have confidence and power in dealing with people" which I would HIGHLY recommend over this one.I could see how the two could be companions, with a reader perhaps reading the full book and then reading over this cliffnote to make sure the high points are recalled, but this "book" doesn't really stand on its own.I assume the publication of this was a marketing ploy to make new readers hungry for more, and therefore more willing to buy the real book, but if you've already read his real books it instead has the opposite effect, leaving readers sore because it is essentially a rehashing of what has already been paid for. It leaves one feeling as if they just paid an extra $4 on top of what was already paid for the original book.Quite a bad move for someone who claims to be so good at dealing with people...
I keep thinking about butter while i was reading this. This book soothed me like warm butter. It helped me become less arrogant and more understanding. the methods seem to be very effective. i was operating erroneously for some time. this book is simple, but teaches a lot! I really like this little pamphlet and highly recommend it. Thank you Les Giblin.
Hmm... So So - expected better and more substantial work...It's a bit superficial - I wanted to have more detail and examples...Well, if you like to think deeper, don't buy this - only if you are happy with instant solutions (short enough be finished in couple of hours anyway).
Great book regarding developing people skills, and provides specific tools to aid in peoplerelations.EDIT: Still review this book regularly and use its contents all the time. Great write up on developing this art in dealing with people.
Its an easy read and page turner. Finished in three days. Clear and concise reading, clear views on the topic as well.Great insight on people and how to work with rude and pin up people who thinks their better than anyone. Awesome, buy..
Very useful tool for anyone besides Robinson Caruso! In other words, if you deal with people, this will be helpful!
I read Skills with People and loved it! This book seems to go into more detail and is really helpful. If our children were being taught these types of skills instead of a better way to subtract 20 from 32 in schools, they would be more confident and better equipped to succeed in everything they do.
A fantastic, practical manual on the science of human engineering. A MUST read for anyone who desires to achieve any level of success in any field. This book should be in every educational curriculum on the planet. Understanding and dealing effectively with people is one of the keys to all success and Giblin knocks it out of the park with "The Art of Dealing with People."
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